Frequently Asked Questions (FAQ)

Q: I’ve seen better prices for real estate photography online, why should I use your service?

A: Our luxury photography is very affordable and matches the quality of our competitors charging double our rates.

Q: What is the turn-around time for finished products?

A: We have a 24 hour turnaround on our Photography. Video delivery is 48 hours and 72 hours with voice over

Q: Are all of your services available in my area?

A: Our Photo, Video and Floor Plan services are limited to Southern California. For standard photography, we limit our coverage to 30 miles from Pasadena, CA.  For luxury photography or multiple service jobs we extend this range.  Check our coverage area here.

Q: What is the next step after completing my online order?

A: We’ll contact you to work out the details. In the meantime, please refer to the photo checklist to ensure the property is prepared.

Q: What do we need to do to prepare for the property visit?

A: There are a few things we recommend doing prior to our arrival, here’s a convenient checklist.

Q: Are property photos touched up or edited in any way before being delivered to me?

A: Yes, all photos are processed and edited before being delivered to you. Standard shoots are shot as-is while luxury photo shoots include additional re-touching.

Q: How are my products delivered?

A: We deliver your photos, videos and websites via email. MLS-quality images are attached directly to the email and links to zip files for both print and high-resolution images are included. For help on opening zip filesclick here.

Q: Are the property website and virtual tour that are included with my photography or property video compliant with the MLS?

A: Yes, everything we provide to you is within the guidelines of the MLS, including no branding or contact information. If you wish to also have a copy of the website that includes this branding and contact information (for personal use), that’s no problem. We also do “branded” websites, and they can usually be completed within the same 24 hour delivery period as the photos/video, so long as all the branding materials and instructions are relayed to us. Contact us for details.

Q: Do you offer any special deals or promotion for entire offices?

A: Yes, we do offer discounted pricing for offices that wish to purchase multiple photo shoots at a time. They don’t have to be used right away, just whenever works for the agents in your office. We also offer flexibility on how many photos you wish to purchase for your bundles. Find out more here.